[slinkelist] nirvis help

[Ron Chrisley]

Colby,

Thanks for replying.

>We do keep track of everyone's help e-mail. Some certainly doesn't get
>answered as quickly as I would like. If I see someone asking a question
that
>I can answer right away, I do so. When someone describes a complex bug
>involving using brand X remote to control a TV from another room while CDJ
>is searching for discs, it's not something I can answer right away because
I
>don't know what the answer is. I'd rather post a response when I've
actually
>solved something or have more questions than one which says "I have read
>your help question and am working on it".

Fair enough.

> I was put off a bit in one of your
>mails because there were 12 different questions to answer, not all of which
>I had answers on hand for. I'd suggest sending seperate mails for different
>problems you having because you will get quicker answers and it will be
>easier for us to track our status of answering them. We read every help
>message.

I never suggested that you hadn't read my messages...

> I've got about 3100 in my help@nirvis.com box right now, all read.
>About 30 still need answers.

Well, if you really want me to send the email separately, then you're going
to have 42 unanswered emails!  :-)

>It is true that we don't monitor the list and
>bbs as carefully - only if we manually transfer messages from them to our
>help box will they be guaranteed to be answered.

OK, I'll make sure to cc everything to "help" in the future.

Thanks for the quick repsonse,

Ron