[slinkelist] DXSgusting Customer Relations

[Michael Neese]

----- Original Message -----
From: Tresy Kilbourne <tresy@kilbourne-quirk.com>
To: <slinkelist@nirvis.com>
Sent: Wednesday, December 08, 1999 11:58 PM
Subject: [slinkelist] DXSgusting Customer Relations


> As one of the unfortunates who purchased the severely flawed DXS last
month
> (additionally flawed in my case by a defective display unrelated to the
> firmware bug), I want to share the following backchannel communication I
had
> with another DXS sufferer. He felt more kindly towards Nirvis about its
> handling of the screwup than I did, but who nonetheless encouraged me to
> post this to the list. It is followed by my entire correspondence with
> Nirvis. Together they form what some might consider a window on Nivis'
> indifferent attitude towards keeping customers happy, or it might not. For
> me it is just one last unfinished item before I check out of here as a
> customer of Nirivis for good. As luck and the desperation borne of sheer
> frustration would have it I was able to find an infinitely preferable,
> cheaper and better solution to my problems than the bug-filled DXS, and I
am
> taking my business to that company instead.
>
> Whatever your opinion about this conflict, I am uninterested in hearing
> about it, so please do not send me any followup email on the subject. I'm
> fed up with the whole experience and have no desire to revisit it.

I thought you had no desire to revisit this issue? Seem that is not true and
I have seem WAY TOO many messages from you posted to this list after you
indicated that you were finished with the issue. Move on, it is really not
worth that much stress.


Lot of stuff  deleted.


Michael Neese